MARKET RESEARCH

Consumer Usage & Attitudes Research

Unlocking Consumer Habits

Are You Reaching the Right Audience?

Consumer Experience & Satisfaction Research

Keeping Customers Happy

What Drives your customers?

Quantitative Market Research

Measure What Matters!

Quantify your Market Insights

Global Trade & Market Access Research

are you READY !

to go INTERNATIONAL

Advertising & Communication Effectiveness

Is Your Message

Reaching the Right Audience?

Packaging & Product Presentation Research

First Impressions Matter

Is Your Packaging Doing Its Job?

Qualitative Market Research

Because the WHY

Always Matters!

Brand Perception & Image Research

More Than Just a Logo

What Does Your Brand Say About You?

Consumer Usage & Attitudes Research

Why It Matters

Understanding consumer habits and attitudes is essential for businesses looking to position their products effectively in the market. Consumer preferences change due to social, economic, and cultural factors, and tracking these changes helps brands anticipate trends, optimize product offerings, and refine their marketing strategies. This research helps companies identify new customer segments, understand brand loyalty, and assess unmet needs in the market.
WHY IT MATTERS

Key Research Questions

How do consumers integrate the product into their daily lives?

Are there untapped market segments that could benefit from our product?

What drives customer preferences and purchase decisions?

Are there alternative product uses that could inspire innovation?

What factors influence brand switching among consumers?

Key Research Questions

Our Methods & Tools

Surveys & Polling – Large-scale data collection on usage trends.

Focus Groups – In-depth discussions to uncover motivations and opinions.

Behavioral Tracking – Analyzing actual usage data for insights.

Market Segmentation Studies – Identifying different consumer groups based on behavior and preferences.

Social Listening – Monitoring online discussions to track emerging consumer sentiments.

Our Methods & Tools

Brand Perception & Image Research

Why It Matters

A company’s brand image affects consumer trust, loyalty, and preference. Understanding how customers perceive a brand helps businesses refine messaging, improve brand positioning, and differentiate from competitors. This research enables companies to adapt to changing market perceptions and build stronger emotional connections with consumers.
WHY IT MATTERS

Key Research Questions

1. What emotions and associations does our brand evoke?

2. How does our brand compare to competitors in terms of reputation?

3. What drives brand loyalty and trust among consumers?

4. Are there any misalignments between brand messaging and customer expectations?

Key Research Questions

Our Methods & Tools

1. Brand Tracking Surveys – Measuring awareness, perception, and reputation.

2. Competitive Benchmarking – Understanding how a brand stacks up against competitors.

3. Sentiment Analysis – AI-powered tracking of consumer opinions.

4. In-Depth Consumer Interviews – Understanding customer loyalty factors.

Our Methods & Tools

Consumer Experience & Satisfaction Research

Why It Matters

Customer satisfaction is the cornerstone of brand loyalty, retention, and advocacy. Businesses that prioritize customer experience can foster positive relationships, encourage repeat purchases, and generate word-of-mouth marketing. By understanding what drives satisfaction and dissatisfaction, businesses can refine their product offerings, service delivery, and customer engagement strategies.
WHY IT MATTERS

AT IIACSS

we specialize in providing deep insights into consumer satisfaction levels, identifying pain points, and delivering actionable recommendations. With our extensive regional knowledge, we tailor our research to local contexts, ensuring that businesses resonate with their target audience.
HISTORY
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Key Research Questions

What factors influence customer satisfaction and loyalty?

How do customers perceive the quality of products and services?

What are the common pain points across the customer journey?

How likely are customers to recommend a product or service (Net Promoter Score)?

What expectations do customers have, and how well are these being met?

Key Research Questions

Our Methods & Tools

Customer Satisfaction Surveys
Net Promoter Score (NPS)
Mystery Shopping
Social Media Listening
Focus Groups
Journey Mapping Workshops
Our Methods & Tools

Delivering Actionable Insights

Through a combination of quantitative metrics and qualitative feedback, we deliver a comprehensive understanding of what drives customer satisfaction. Our reports include:

Satisfaction Drivers: Key factors influencing positive experiences.

Pain Point Identification: Areas where improvements are needed.

Strategic Recommendations: Clear, actionable steps to enhance customer satisfaction.

Benchmarking: Comparing satisfaction scores against industry standards to evaluate performance.

Delivering Actionable Insights

Packaging & Product Presentation Research

Why It Matters

Consumers make snap judgments based on packaging design, which influences purchase decisions. Well-optimized packaging enhances brand recognition, conveys product benefits clearly, and improves customer satisfaction. This research helps businesses ensure their packaging aligns with market expectations and stands out in competitive retail environments.
WHY IT MATTERS

Key Research Questions

What makes a package design visually appealing?

How do consumers interact with different packaging materials and structures?

Do eco-friendly packaging solutions influence purchasing decisions?

Does packaging impact perceived product quality and value?

How does packaging affect brand recall and consumer trust?

Key Research Questions

Our Methods & Tools

Eye-Tracking Studies – Measuring visual engagement with packaging.

Shelf Impact Testing – Analyzing visibility in retail environments.

A/B Testing – Comparing multiple packaging designs.

Consumer Usability Testing – Ensuring easy handling and functionality.

Our Methods & Tools

Quantitative Market Research

Why It Matters

Quantitative research is essential for businesses seeking statistically valid insights to support data-driven decisions. By measuring trends, evaluating market performance, and forecasting demand, quantitative methods provide clarity on market size, consumer preferences, and product effectiveness.
Unlike qualitative research, which explores "why," quantitative research answers "how many," "how often," and "to what extent." These insights are critical for strategic planning, marketing campaigns, and resource allocation.
WHY IT MATTERS

DATA COLLECTION METHODS

1. CATI (Computer-Assisted Telephone Interviewing): Particularly in regions where internet penetration is low. Its cost-effectiveness and human interaction ensure better response rates for specific demographics.

2. CAPI (Computer-Assisted Personal Interviewing): Ideal for complex surveys requiring visual aids or regions with low literacy rates allowing in-depth probing and higher data quality

3. Online Surveys: Best for fast and cost-effective data collection

4. Face-to-Face Paper Surveys: less common today, these are used in areas where technology is inaccessible, ensuring inclusivity in data collection

Data Collection Methods
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Key Research Questions


1. What percentage of consumers prefer one product or brand over another?

2. How do price changes impact consumer purchasing behavior?

3. What are the key demographic factors influencing purchasing decisions?

4. How large is the potential market for a new product or service?

5. What are the trends in customer satisfaction and loyalty over time?

Key Research Questions

Our Methods & Tools

1. Surveys: Collecting structured data from large samples to quantify opinions, preferences, and behaviors. Surveys are ideal for tracking trends or validating hypotheses.

2. Conjoint Analysis: Measuring how consumers value different product features and trade-offs, such as price versus functionality.

3. Customer Satisfaction (CSAT) and Net Promoter Score (NPS): Assessing customer loyalty and the likelihood of recommending a product or service.

4. Market Segmentation Studies: Identifying distinct consumer groups based on demographics, behavior, or psychographics, enabling targeted marketing.

5. Big Data Analytics: Leveraging advanced tools to analyze large datasets, uncovering hidden patterns, and predicting future trends.

6. MaxDiff and TURF Analysis: Identifying the most preferred attributes or combinations in a set of options to prioritize product development and marketing efforts.

Our Methods & Tools

Qualitative Market Research

Why It Matters

Qualitative research explores the underlying motivations, emotions, and thoughts behind consumer behavior. Unlike quantitative research, which provides numerical data, qualitative methods dive deep into consumer perceptions, cultural influences, and decision-making processes. By focusing on the "why" behind actions, qualitative research uncovers insights that guide product innovation, marketing strategies, and customer experience improvements.

This type of research is particularly valuable in situations where a deeper understanding of personal values, cultural contexts, and emotional drivers is needed to develop successful strategies and campaigns.

WHY IT MATTERS
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Key Research Questions

1. What drives consumer decision-making at an emotional and psychological level?

2. How do consumers perceive product experiences beyond just functionality?

3. What subconscious biases influence purchasing behavior?

4. How do cultural factors impact consumer preferences?

5. What unmet needs or frustrations do consumers experience with existing products?

Key Research Questions

Our Methods & Tools

1. Focus Groups: Engaging a small, diverse group of participants to discuss their opinions, attitudes, and experiences. These conversations provide rich, qualitative data on consumer behavior and preferences.

2. In-Depth Interviews (IDIs): Conducting one-on-one interviews to uncover detailed insights into individual thoughts and motivations. These are especially useful for exploring sensitive topics or niche markets.

3. Ethnographic Studies: Observing consumers in their natural environments to understand real-world interactions with products or services. This method captures authentic consumer behavior.

4. Usability Testing: Evaluating how consumers interact with a product, focusing on ease of use, navigation, and satisfaction. It’s crucial for refining product designs or digital interfaces.

5. Projective Techniques: Using creative exercises, such as storytelling or image association, to uncover subconscious consumer attitudes and feelings.

6. Online Communities: Hosting digital forums where participants discuss their experiences, share opinions, and collaborate on feedback over time.

Our Methods & Tools

Advertising & Communication Effectiveness

Why It Matters

Advertising and communication campaigns are essential for building brand awareness, engaging audiences, and driving conversions. However, their success depends on how effectively they convey the intended message, reach the right audience, and resonate with consumer needs. Measuring advertising and communication effectiveness allows businesses to refine content, channel strategies, and budgets for maximum impact.

At IIACSS, we help businesses optimize their campaigns by evaluating their reach, recall, and resonance. Our team’s expertise ensures that your brand connects with the audience in meaningful ways, leading to better engagement and improved ROI.

WHY IT MATTERS

Key Research Questions

1. Which marketing channels provide the best return on investment (ROI)?

2. How well do audiences recall and interpret advertising messages?

3. Does advertising influence brand perception positively?

4. What types of visuals and messaging resonate with target customers?

Key Research Questions

Our Methods & Tools

1. Ad Recall & Recognition Surveys:

These surveys assess how well audiences remember and recognize campaign elements. They help determine the effectiveness of brand visibility and message delivery.

2. A/B Testing:

Comparing different versions of advertisements helps identify the most effective messaging, visuals, and calls to action. This ensures that campaigns resonate with target audiences.

3. Emotional Analytics:

Using neuroscience-based tools, we evaluate emotional responses to advertisements. This helps brands create emotionally engaging campaigns that build stronger connections with their audience.

4. Social Media Analytics:

Tracking likes, shares, comments, and overall engagement on social platforms provides real-time feedback on campaign performance. Social listening tools also capture consumer sentiment and emerging trends.

5. Post-Campaign Impact Studies:

These studies evaluate the overall effectiveness of a campaign in terms of brand perception, sales uplift, and audience behavior changes.

Our Methods & Tools

Global Trade & Market Access Research

Why It Matters

Expanding into international markets requires a deep understanding of trade policies, logistics, competitive advantages, and regulatory barriers. This research equips businesses with the knowledge to make informed decisions regarding supply chains, pricing strategies, and market entry, particularly in complex environments like conflict zones.
WHY IT MATTERS

EXPERTISE

For businesses and public sector agencies aiming to support exports and imports, this research provides critical insights to navigate unfamiliar trade environments, optimize logistics, and make strategic investment decisions.

Additionally, evaluating import and export dynamics helps identify competitive advantages, uncovering high-demand products or services, refining pricing strategies, and assessing key competitors. These steps ensure that businesses remain competitive and thrive in an increasingly interconnected global market.

Expertise

Key Research Questions

1. What are the best opportunities for exports and imports?

2. How do regional trade policies and tariffs impact business profitability?

3. What logistical and supply chain challenges exist for global trade?

4. Which trade agreements or policies can facilitate market entry?

5. How does competition in import/export markets affect pricing and profitability?

6. What infrastructure or regulatory barriers could affect cross-border trade?

Key Research Questions

Our Methods & Tools

1. Trade Flow Analysis: Studying global supply and demand trends to determine the most profitable trade routes and product categories.

2. Supply Chain Optimization: Identifying cost-effective strategies to enhance efficiency and reduce operational bottlenecks.

3. Market Feasibility Studies: Evaluating expansion potential in global markets based on regulatory landscapes and economic trends.

4. Regulatory & Policy Research: Assessing compliance issues, taxation laws, and the impact of trade restrictions or incentives.

5. Economic Impact Studies: Understanding how import/export activities influence regional and national economies.

6. Competitive Benchmarking: Analyzing trade practices, pricing strategies, and logistics efficiency of key market players.

7. Risk Analysis & Scenario Planning: Evaluating trade disruptions, economic shifts, and geopolitical risks to help businesses create contingency plans.

8. Export-Import Competitive Analysis: Examining pricing structures, demand fluctuations, and foreign market penetration strategies to optimize trade performance.

Our Methods & Tools

Our Specialties

We believe no one has what it takes to conduct research in the MENA region as effectively as we do, whether in Iraq, Jordan, Syria, Lebanon, Palestine, Egypt, Yemen, or Libya. Our expertise lies in handling challenging environments with state-of-the-art solutions. Our team, composed of specialists in social sciences, data science, computer science, medical fields, and local teams of trained interviewers of all genders, positions us as pioneers in MENA research.

Our operations are supported by deep local knowledge, extensive regional experience, fully digitalized systems, expert data reporting, advanced security measures, comprehensive sample solutions, and digital mapping tools. Transparency and professionalism guide every step of our approach, ensuring our clients receive unparalleled service. Our goal is to provide a one-stop solution, elevating expectations and setting new standards in the domain.

Get In Touch

Get In Touch