MARKET RESEARCH

Consumer Usage & Attitudes Research
Unlocking Consumer Habits
Are You Reaching the Right Audience?

Consumer Experience & Satisfaction Research
Keeping Customers Happy
What Drives your customers?
Quantitative Market Research
Measure What Matters!
Quantify your Market Insights

Global Trade & Market Access Research
are you READY !
to go INTERNATIONAL

Advertising & Communication Effectiveness
Is Your Message
Reaching the Right Audience?

Packaging & Product Presentation Research
First Impressions Matter
Is Your Packaging Doing Its Job?

Qualitative Market Research
Because the WHY
Always Matters!

Brand Perception & Image Research
More Than Just a Logo
What Does Your Brand Say About You?
Consumer Usage & Attitudes Research
Why It Matters
Key Research Questions
Are there untapped market segments that could benefit from our product?
What drives customer preferences and purchase decisions?
Are there alternative product uses that could inspire innovation?
What factors influence brand switching among consumers?
Our Methods & Tools
Focus Groups – In-depth discussions to uncover motivations and opinions.
Behavioral Tracking – Analyzing actual usage data for insights.
Market Segmentation Studies – Identifying different consumer groups based on behavior and preferences.
Social Listening – Monitoring online discussions to track emerging consumer sentiments.
Brand Perception & Image Research
Why It Matters
Key Research Questions
2. How does our brand compare to competitors in terms of reputation?
3. What drives brand loyalty and trust among consumers?
4. Are there any misalignments between brand messaging and customer expectations?
Our Methods & Tools
2. Competitive Benchmarking – Understanding how a brand stacks up against competitors.
3. Sentiment Analysis – AI-powered tracking of consumer opinions.
4. In-Depth Consumer Interviews – Understanding customer loyalty factors.
Consumer Experience & Satisfaction Research
Why It Matters
AT IIACSS
Key Research Questions
How do customers perceive the quality of products and services?
What are the common pain points across the customer journey?
How likely are customers to recommend a product or service (Net Promoter Score)?
What expectations do customers have, and how well are these being met?
Our Methods & Tools
Net Promoter Score (NPS)
Mystery Shopping
Social Media Listening
Focus Groups
Journey Mapping Workshops
Delivering Actionable Insights
Satisfaction Drivers: Key factors influencing positive experiences.
Pain Point Identification: Areas where improvements are needed.
Strategic Recommendations: Clear, actionable steps to enhance customer satisfaction.
Benchmarking: Comparing satisfaction scores against industry standards to evaluate performance.
Packaging & Product Presentation Research
Why It Matters
Key Research Questions
How do consumers interact with different packaging materials and structures?
Do eco-friendly packaging solutions influence purchasing decisions?
Does packaging impact perceived product quality and value?
How does packaging affect brand recall and consumer trust?
Our Methods & Tools
Shelf Impact Testing – Analyzing visibility in retail environments.
A/B Testing – Comparing multiple packaging designs.
Consumer Usability Testing – Ensuring easy handling and functionality.
Quantitative Market Research
Why It Matters
Unlike qualitative research, which explores "why," quantitative research answers "how many," "how often," and "to what extent." These insights are critical for strategic planning, marketing campaigns, and resource allocation.
DATA COLLECTION METHODS
2. CAPI (Computer-Assisted Personal Interviewing): Ideal for complex surveys requiring visual aids or regions with low literacy rates allowing in-depth probing and higher data quality
3. Online Surveys: Best for fast and cost-effective data collection
4. Face-to-Face Paper Surveys: less common today, these are used in areas where technology is inaccessible, ensuring inclusivity in data collection
Key Research Questions
1. What percentage of consumers prefer one product or brand over another?
2. How do price changes impact consumer purchasing behavior?
3. What are the key demographic factors influencing purchasing decisions?
4. How large is the potential market for a new product or service?
5. What are the trends in customer satisfaction and loyalty over time?
Our Methods & Tools
2. Conjoint Analysis: Measuring how consumers value different product features and trade-offs, such as price versus functionality.
3. Customer Satisfaction (CSAT) and Net Promoter Score (NPS): Assessing customer loyalty and the likelihood of recommending a product or service.
4. Market Segmentation Studies: Identifying distinct consumer groups based on demographics, behavior, or psychographics, enabling targeted marketing.
5. Big Data Analytics: Leveraging advanced tools to analyze large datasets, uncovering hidden patterns, and predicting future trends.
6. MaxDiff and TURF Analysis: Identifying the most preferred attributes or combinations in a set of options to prioritize product development and marketing efforts.
Qualitative Market Research
Why It Matters
This type of research is particularly valuable in situations where a deeper understanding of personal values, cultural contexts, and emotional drivers is needed to develop successful strategies and campaigns.
Key Research Questions
2. How do consumers perceive product experiences beyond just functionality?
3. What subconscious biases influence purchasing behavior?
4. How do cultural factors impact consumer preferences?
5. What unmet needs or frustrations do consumers experience with existing products?
Our Methods & Tools
2. In-Depth Interviews (IDIs): Conducting one-on-one interviews to uncover detailed insights into individual thoughts and motivations. These are especially useful for exploring sensitive topics or niche markets.
3. Ethnographic Studies: Observing consumers in their natural environments to understand real-world interactions with products or services. This method captures authentic consumer behavior.
4. Usability Testing: Evaluating how consumers interact with a product, focusing on ease of use, navigation, and satisfaction. It’s crucial for refining product designs or digital interfaces.
5. Projective Techniques: Using creative exercises, such as storytelling or image association, to uncover subconscious consumer attitudes and feelings.
6. Online Communities: Hosting digital forums where participants discuss their experiences, share opinions, and collaborate on feedback over time.
Advertising & Communication Effectiveness
Why It Matters
At IIACSS, we help businesses optimize their campaigns by evaluating their reach, recall, and resonance. Our team’s expertise ensures that your brand connects with the audience in meaningful ways, leading to better engagement and improved ROI.
Key Research Questions
2. How well do audiences recall and interpret advertising messages?
3. Does advertising influence brand perception positively?
4. What types of visuals and messaging resonate with target customers?
Our Methods & Tools
These surveys assess how well audiences remember and recognize campaign elements. They help determine the effectiveness of brand visibility and message delivery.
2. A/B Testing:
Comparing different versions of advertisements helps identify the most effective messaging, visuals, and calls to action. This ensures that campaigns resonate with target audiences.
3. Emotional Analytics:
Using neuroscience-based tools, we evaluate emotional responses to advertisements. This helps brands create emotionally engaging campaigns that build stronger connections with their audience.
4. Social Media Analytics:
Tracking likes, shares, comments, and overall engagement on social platforms provides real-time feedback on campaign performance. Social listening tools also capture consumer sentiment and emerging trends.
5. Post-Campaign Impact Studies:
These studies evaluate the overall effectiveness of a campaign in terms of brand perception, sales uplift, and audience behavior changes.
Global Trade & Market Access Research
Why It Matters
EXPERTISE
Additionally, evaluating import and export dynamics helps identify competitive advantages, uncovering high-demand products or services, refining pricing strategies, and assessing key competitors. These steps ensure that businesses remain competitive and thrive in an increasingly interconnected global market.
Key Research Questions
2. How do regional trade policies and tariffs impact business profitability?
3. What logistical and supply chain challenges exist for global trade?
4. Which trade agreements or policies can facilitate market entry?
5. How does competition in import/export markets affect pricing and profitability?
6. What infrastructure or regulatory barriers could affect cross-border trade?
Our Methods & Tools
2. Supply Chain Optimization: Identifying cost-effective strategies to enhance efficiency and reduce operational bottlenecks.
3. Market Feasibility Studies: Evaluating expansion potential in global markets based on regulatory landscapes and economic trends.
4. Regulatory & Policy Research: Assessing compliance issues, taxation laws, and the impact of trade restrictions or incentives.
5. Economic Impact Studies: Understanding how import/export activities influence regional and national economies.
6. Competitive Benchmarking: Analyzing trade practices, pricing strategies, and logistics efficiency of key market players.
7. Risk Analysis & Scenario Planning: Evaluating trade disruptions, economic shifts, and geopolitical risks to help businesses create contingency plans.
8. Export-Import Competitive Analysis: Examining pricing structures, demand fluctuations, and foreign market penetration strategies to optimize trade performance.
Our Specialties
We believe no one has what it takes to conduct research in the MENA region as effectively as we do, whether in Iraq, Jordan, Syria, Lebanon, Palestine, Egypt, Yemen, or Libya. Our expertise lies in handling challenging environments with state-of-the-art solutions. Our team, composed of specialists in social sciences, data science, computer science, medical fields, and local teams of trained interviewers of all genders, positions us as pioneers in MENA research.
Our operations are supported by deep local knowledge, extensive regional experience, fully digitalized systems, expert data reporting, advanced security measures, comprehensive sample solutions, and digital mapping tools. Transparency and professionalism guide every step of our approach, ensuring our clients receive unparalleled service. Our goal is to provide a one-stop solution, elevating expectations and setting new standards in the domain.